How can we help?

Use Lost your password? on the login page. The reset email comes from [email protected], so check your spam folder if it doesn’t show up. If you never created an account, create one here.

Go to My Account and click Manage subscription, or cancel at link.com. You keep access until the end of the period you already paid for, and every file you downloaded is yours to keep.

On your first charge, you can get a full refund if you ask within 7 days. Billing mistakes, like a double charge or a charge after you canceled, are refunded no matter when they happened. Email us from your account’s address with the reason. Approved refunds usually reach your card in 5 to 10 business days. The full rules are in the Refund Policy.

Our charges show on your statement as LINK.COM followed by our name, because Link, Stripe’s checkout service, sells the membership for us. If you still don’t recognize it, email us the date and amount before you dispute it with your bank. We can look it up and refund it if it’s a mistake, which is faster than a dispute.

My Account will say “Payment issue” and show an Update payment method button. Your access stays on while the payment is retried, so you have time to fix it. Once the card goes through, nothing else changes.

Customizing and downloading need an active membership and a logged-in account. If you just subscribed, give it a minute and reload the page. If you see “Your session expired”, reload and try again. There is also an hourly download limit; if you hit it, wait a little and the button works again.

Most modules give you an STL. Designs made of several pieces come as a ZIP with one STL per piece. Multi-color clickers and light boxes come as a 3MF with one object per color, which opens in slicers like Bambu Studio, PrusaSlicer or OrcaSlicer.

The membership is $7.99 a month before tax. Link adds the sales tax or VAT that applies where you live and pays it to the right government, so the total at checkout depends on your billing address.